Terms & Conditions

Terms and Conditions

Payments made are processed immediately. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, processing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

14 Star Defense reserves the right to cancel any order, at any time. All product prices and specifications listed for sale are subject to change at any time.

Cancellation Policy

Orders placed with 14 Star Defense may be canceled prior to shipping. All Firearms canceled before shipping would be charged a 15% restocking fee. CUSTOMERS FURTHER AUTHORIZE AND CONSENTS TO 14 STAR DEFENSE CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER. Call 14 Star Defense customer service to cancel your order. If the order has been shipped, the order may not be canceled. Please note that the return of the package will be made at the customer’s expense. Canceled orders may not be reversed. ALL cancellations are final. All sales on gift cards are final and cannot be refunded.

Returns

All sales are FINAL. Returns, refunds, or exchanges are NOT accepted. If a defect is discovered by the customer after shipment, the customer must contact customer services directly for replacement or repair. 14 Star Defense

 will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded, or defective ammunition, corrosion, or unreasonable use. 14 Star Defense charges a restocking fee and an amount equal to the shipping cost for any final canceled orders. By placing an order with Poleo Arms, the customer agrees to pay all restocking fees and shipping fees. CUSTOMERS FURTHER AUTHORIZE AND CONSENTS TO 14 STAR DEFENSE  CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER. 14 Star Defense has the right to dispute any bank or credit card chargebacks. 14 Star Defense reserves the right to refuse future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to 14 Star Defense WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

Shipping Restrictions/PO Boxes

The customer is responsible for knowing his/her state laws regarding firearms, accessories, and ammunition.

14 Star Defense abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

1. Minor Blast/Minor Projection Hazard — Ammunition
2. Oxidizing Substances — Batteries
3. Flammable Solids — Black Powder
4. Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

14 Star Defense will not ship to the following:

1. California without a FFL
2. Illinois without a FOID card
3. New York City
4. New Jersey without FID card
5. Washington D.C. -District of Columbia
6. Puerto Rico
7. Alaska (ammunition)
8. Hawaii (ammunition)
9. Connecticut without FID card

Please send your FOID/FID cards or FFL to

14stardefense@gmail.com

Other Terms

By entering and doing business with 14stardefense.com you have agreed to the statement, “Firearms are a tool and not any more inherently evil or dangerous than any other inanimate object. The intentions of individuals to either protect or subjugate determine good or evil.”

14 Star Defense makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstances do occur. All information is provided as “As-Is.” In no event shall 14 Star Defense be liable for special, indirect, punitive, or consequential damages resulting from any use or performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages.

All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is the user’s own risk.  14 Star Defense reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.